REFUND POLICY
Refund policy
Clear expectations for one-time reports and delivery.
Effective September 19, 2026
Before your automated scan starts
If you change your mind before the automated scan has started, email info@avenixsoft.com with your order number and request cancellation. We will check the order status and arrange a refund when the scan has not begun.
If delivery is late or scanning is impossible
Your detailed report is due within 24 hours of confirmed payment. If we miss that deadline, or cannot assess the submitted website sufficiently to provide the purchased report, you may choose an agreed new delivery time or request a refund. An inaccessible site does not justify a fabricated report.
After delivery
If your report is materially incomplete, belongs to the wrong website or does not include the purchased scope, contact us within 7 days of delivery. Describe the problem and we will correct it or arrange a refund when we cannot resolve it. A low score or the absence of guaranteed AI rankings is not a report defect.
How to request a refund
Email info@avenixsoft.com from the address used for your order. Include the order number and a brief explanation. Please do not send card details. Approved refunds are returned through the original payment provider; the time to appear depends on the provider and your bank.
Separate implementation services
This policy applies to CMB reports. AI search optimization implementation is separately scoped and has its own agreed cancellation and payment terms. Lemon Squeezy may issue refunds at its own discretion within 60 days of purchase to prevent chargebacks. This policy does not restrict those provider rights or your mandatory consumer rights.